Overview

What is StoragePilot?

Self-storage is a competitive industry. Customers have more choices and have higher service expectations than ever before. Leaving a customer’s questions un-addressed is now a sure way to lose the reservation. Whether they are on your website or calling your phone after hours, your team needs to handle every question and inquiry that comes their way, 24/7.

StoragePilot is an AI solution built for the self-storage industry.

Learn more at storagepilot.ai.

Product offerings

StoragePilot offers the following products:

AI chat

We provide an embeddable chat widget that sits on the bottom-right of your website at all times. Customers can use it to ask any questions about your offerings, get support, make an escalation, or make a reservation.

Capabilities:

• Answer general questions
• Get unit availability, prices, and promos
• Create a reservation
• Send gate codes (via text or email to tenant on file)
• Retrieve account balances
• Link to billing URL
• Link to rental URL
• Get current weather
• Speak in multiple languages

AI voice

We provide a set of AI phone numbers for your business phone system to forward to. When our AI picks up, it will respond naturally in the language(s) of your choice. Just like the AI chat, customers can use it to ask any questions about your offerings, get support, make an escalation, or make a reservation.

Capabilities:

• Answer general questions
• Get unit availability, prices, and promos
• Create a reservation
• Send gate codes (via text or email to tenant on file)
• Retrieve account balances
• Link to billing URL
• Link to rental URL
• Get current weather
• Speak in multiple languages
• Transfer calls (voice only)

AI district manager (voice)

For self-storage companies with large, distributed teams, our AI district manager will read your internal policy and procedure documents, and provide Q&A support for your staff via a phone number, similar to the customer-facing AI voice. Only authorized phone numbers (your staff) will be able to contact this number, and they can use it to ask questions such as what the delinquency schedule is, how rate increases should be communicated, who plumbing contacts are, dealing with delinquencies and bankrupcies, and more.